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Terms & Conditions

Payment 

We ask that you pay a deposit when you make your booking, and the rest of payment locally to our rental station.

ACCEPTED: MasterCard and Visa
NOT ACCEPTED: Pre-paid credit cards, Laser, Maestro, debit, or Switch cards

A valid credit card in the name of the main driver must be presented as guarantee for the rental. We may reserve an amount of 700-1200 Euro (depending on your selected car group) as a guarantee, which will be released after the end of the rental period if no damage or theft has occurred. In the event that you fail to present a valid credit card or lack of sufficient funds available on the credit card, our car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.

Driver and License Requirements

All driving licenses which have been issued within the European Community will be accepted. All other National driving licenses must be accompanied by a valid International Drivers Permit Minimum age 23 years, maximum age 75 years. Drivers must have held a full license for a minimum of 1 year. Drivers must also show their passport on collection as additional proof of identity.

Collection Time

Your vehicle will only be held available for up to two hours after the agreed collection time, you must contact us if you will arrive after this time.

Included in your booking cost 

  • Mileage Allowance The Vehicle is provided with an unlimited Kilometer / Mileage Allowance.
  • Third Party Liability Insurance Third party motor liability insurance is provided in accordance with local legislation. More information is available locally.
  • Roadside Assistance 24 hour roadside assistance is provided.
  • Taxes & Surcharges Your booking includes all local taxes and premium location fee.
  • Karpathos Map Deposits of the car rental period 

Deposit

The amount authorized/collected is generally the vehicle excess amount and the fuel deposit. The credit card will need to be in the name of the main renter or the additional driver.

Refunds

No credit will be given for the unused portion of the Rental Period.

Additional Drivers

Any additional drivers are arranged for and paid for locally and are not included in the basic rental price. Additional drivers must present either passport or 2 forms of ID in addition to drivers licence. Minimum/Maximum age restrictions apply.

Fuel

Fuel is paid by client and must return the vehicle with the same amount as he collected or the difference will be charged locally. This is paid locally by you.

Fines and Penalties

You are fully responsible for the cost of any parking fines or other penalties incurred whilst the Vehicle is on rent to you. Sofias Car Rentals will pass the relevant charge on to you plus any administrative expenses.

Out of Hours Charge

Out of hours service between 21.00 to 07.30 o' clock are available with an extra charge.

Late Returns

If the Vehicle is returned later than the time specified in the voucher, the supplier will apply a charge.

Cancellation Policy

If a cancellation is made prior to 24 hours of arrival time (vehicle pickup), no cancellation fee is required. For cancellations that take place within 24 hours prior to arrival time the cancellation fee is equal to the deposit made at the time of booking.

Special Requests

Special Request items are available On Request and if applicable are Subject to Availability. Special requests cannot be guaranteed.

Baby / Child Seats

Baby seats are available with an extra charge and must be fitted by a parent or guardian (Client must specify the age of baby).

Navigation System

Navigation System is available with an extra charge.

Roof Racks

Available on request booking only.

Insurance Policy of car rental agreement

The customer understands that all insurance cover is provided by the company supplying the vehicle for rental and is not by Sofias car rental. Liability for claims in excess of the insurance cover purchased rests with the hirer of the vehicle. Sofias car rental do not provide insurance cover of any kind in relation to the hire of the vehicle and are not liable for damages incurred in the event of an accident.

Collision Damage Waiver (CDW) with excess amount

Is included within the booking cost and reduces your financial liability up to a maximum of : €700.00 for car groups A,B,BB,B1,C, €900.00 for car groups D,DD €1200.00 for car groups J,J2,M,M *Note: In case of accident, you must contact the police and report the incident immediately, and submit a copy of the police report, the rental agreement to the rental location. CDW protection does not apply beyond the rental date agreed with the pickup location.

Full Damage Waiver (FDW)

FDW limits the liability in case of accidents to €0 (Zero) by paying the daily amount of:

  • €8,90 for car groups A,B,BB,B1,C
  • €12,90 for car groups D,DD
  • €14,90 for car groups J,J2,M

*Note: The FDW option is not possible for one day rentals.

Wheels / Underside and Glass (WUG)

Sofias Car rentals provides an optional insurance which covers damage to wheels, tires, underside of the car, glass or damages caused to the underside of the car as far as they were not done intentionally or as the result of negligence or oversight. This is available by paying the daily amount of €6,80 for all car groups

Ferry insurance 

Vehicles can be taken, by ferry, to ALL other parts of Greece. However, the insurance provided does not cover ferry travel. Additional insurance which covers ferry travel is available upon collection of the car with an extra charge of 72,00 per rental. Please note that if the car is taken beyond the island of Karpathos to other places in Greece without notice the agreement is automactilly not valid.

NOT INCLUDED IN CDW, FDW, and WUG INSURANCE POLCIES:

All charges to damages written below will be charged directly to the client, the most important are the following: Antenna, trays, damage to car lock, loss or damage to keys, windshield wipers, interior of the car, spare key and car jack, hubcap, lights, gas cap, damage to upholstery of a car, damages to the roof, damages caused by roof rack and any luggage on it, extreme dirtiness in a car, underside damage, personal belongings in a rented car, damage due to negligence, tire punctures and burst tires, fuel errors, damage to child seats and baby seats, lack of electricity because of forgotten turned on electrical devices, loss of car documents, loss of registration plate. The car rental company, in any case, is not obligated to replace a flat tyre or damages in music devices (radio, CD/mp3 player, etc.). Towing costs are not covered by any insurance. Sofias car rental will not refund any telephone, taxi or hotel costs. Sofias Car Rentals will not be held responsible for anyone driving under the influence of alcohol-drugs, causing willful damage, off road driving, driving without care and attention or damages caused by negligence, and all traffic violations. The client will accept direct responsibility in respect of such claims. Any unnoticed accident or damage to the vehicle may be interpreted as negligence. This may result in a charge to the client.