Rental Terms Policy

No hidden fees – final rates include all taxes and surcharges


We ask that you pay a deposit when you make your booking  and the rest of
amount is paid  locally to our rental station on arrival / pick up of the vehicle.

ACCEPTED: MasterCard, Visa, American Express, Maestro, Debit cards, Revolut , Viva Wallet

A valid credit card in the name of the main driver must be presented as
guarantee for the rental. We may reserve an amount of 500-1200 Euro
(depending on your selected car group) as a guarantee / excess amount , which will be released
after the end of the rental period and only if there are no damage or theft has occurred. In the event
that you fail to present a valid credit card or lack of sufficient funds available on
the credit card, our car rental agent may refuse to deliver the vehicle. In these
instances, no funds paid will be reimbursed.

Credit Cards

For Car Rental Excess amount :

ACCEPTED ONLY: American Express, MasterCard, Visa, Diners.

NOT ACCEPTED:  All Pre-paid credit cards, Laser, Maestro, or Switch cards , Debit

For Car Rental Payment Fee :

ACCEPTED: American Express, MasterCard, Visa, Diners, Pre-paid credit cards, Laser, Maestro, Revolut , Viva Wallet

Driver and License Requirements

All driving licenses which have been issued within the European Community will
be accepted. All other National driving licenses must be accompanied by a valid
International Drivers Permit Minimum age 23 years, maximum age 75 years.
Drivers must have held a full license for a minimum of 1 year. Drivers must also
show their passport on collection as additional proof of identity.

Additional Driver:
Additional driver: 5.75€  per day , maximum 40€ per rental (price per additional driver).

Collection Time

Your vehicle will only be held available for up to two hours after the agreed
collection time, you must contact us if you will arrive after this time.

Included in your booking cost

  • Mileage Allowance The Vehicle is provided with an unlimited Kilometer /
    Mileage Allowance.
  •  Third Party Liability Insurance Third party motor liability insurance is
    provided in accordance with local legislation. More information is available
  • Roadside Assistance 24 hour roadside assistance is provided.
  • Taxes & Surcharges Your booking includes all local taxes and fees.
  •  Karpathos Map 
  • C.D.W. – Collision Damage Waiver insurance policy (with excess amount)
  • T.P. – Theft protection policy
  • Meet and Greet services
  • Quality & Expertise


The amount authorized and collected during your internet online booking is a
20% deposit of the total amount. The credit card will need to be in the name of
the main renter or the additional driver.


No credit will be given for the unused portion of the Rental Period.


Fuel is paid by client and must return the vehicle with the same amount as he
collected or the difference will be charged locally. This is paid locally by you.

Fines and Penalties

You are fully responsible for the cost of any parking fines or other penalties
incurred whilst the Vehicle is on rent to you. Sofias Car Rentals will pass the
relevant charge on to you plus any administrative expenses.

Out of Hours Charge

Out of hours service between 21.00 to 07.30 o’ clock are available with an extra
charge of 14.00 euros.

Late Returns

If the Vehicle is returned later than the time specified in the voucher/agreement ,
We will apply a charge depending on the traffic and availability of our fleet.

Cancellation Policy

If a cancellation is made prior to 72 hours of arrival time (vehicle pickup), no
cancellation fee is required. For cancellations that take place within 72 hours
prior to arrival time the cancellation fee is equal to the deposit made at the time
of booking.
Baby seats are available with an extra charge and must be fitted by a parent or
guardian (Client must specify the age of baby).

Navigation System

Navigation System is available with an extra charge of 9.20€ (per rental maximum car of 60.00)

Roof Racks

Available on request booking only with a extra charge , please contact us for the final amount.

Chauffeur Service

Rent your car with our experienced driver on request, please contact us for the final amount.

Insurance Policy of car rental agreement

The customer understands that all insurance coverage is provided by the company
supplying the vehicle for rental and is not by Sofias car rental. Liability for claims
in excess of the insurance cover purchased rests with the hirer of the vehicle.
Sofias car rental do not provide insurance cover of any kind in relation to the hire
of the vehicle and are not liable for damages incurred in the event of an accident.

Collision Damage Waiver (CDW) with excess amounts

This Insurance policy limits the renters financial liability up to the amount of 700.oo euros (excess/deductible) in case of damages to the rental vehicle for the Car Groups : A, A1, B, BA, BB, B1, BB1 and for Car Groups D, DD, D1, S, E1, CC, JJ, J2, M limits the renters liability up to the amount of 1,400.oo euros (excess/deductible) for all first damages to the vehicle. this policy is included in the basic rental rate with your booking.

(C.D.W. 1) limits the liability in case of accidents to 450.00 euros by
paying the daily extra amount of: €4.30 for car groups A, A1, B, BA, BB, B1, BB1 and €800.00
euros by paying daily extra amount of €9.25 for car groups : D, DD, D1, E1, CC, JJ, J2, M
C.D.W. 2 llimits the liability in case of accidents to 250.00.00 euros
by paying the daily extra amount of: €6.10 for car groups A, A1, B, BA, BB, B1, BB1 and 400.00
euros by paying daily extra daily amout of €12.75 for car groups : D, DD, D1, E1, CC, JJ, J2, M

Full Damage Waiver (FDW)

F.D.W. limits the liability in case of accidents to 0 euros by paying
the daily extra amount of: €9.35 for car groups A, A1, B, BA, BB, B1, BB1 and for car Groups D,
DD, D1, S, E1, CC, JJ, J2, M with the extra amount of €18.35. please read our terms and rental conditions because certain damages are not included in this package and in no other package.

Ferry insurance

Vehicles can be taken, by ferry, to ALL other parts of Greece. However, the
insurance provided does not cover ferry travel. Additional insurance which covers
ferry travel is available upon collection of the car with an extra charge of 62,00
per rental. Please note that if the car is taken beyond the island of Karpathos to
other places in Greece without notice the agreement is automatically not valid.


All charges to damages written here-for and after will be charged directly to the
client/ renter of our vehicle, the most important are the following: Antenna, trays,
damage to car lock, loss or damage to keys, damages to doors caused by
negligence(for example caused by the wind) , windshield wipers, interior of the
car, spare key and car jack, hubcap, lights, gas cap, damage to upholstery of a
car, damages to the roof, damages caused by roof rack and any luggage on it,
extreme dirtiness in a car, underside damage, personal belongings in a rented
car, damage due to negligence, tire punctures and burst tires, fuel errors,
damage to child seats and baby seats, lack of electricity because of forgotten
turned on electrical devices, loss of car documents, loss of registration plate. The
car rental company, in any case, is not obligated to replace a flat tire or damages
in music devices (radio, CD/mp3 player, etc.). Towing costs are not covered by
any insurance. Sofias car rental will not refund any telephone, taxi or hotel costs.
Sofias Car Rentals will not be held responsible for anyone driving under the
influence of alcohol-drugs, causing willful damage, off road driving, driving
without care and attention or damages caused by negligence, and all traffic
violations. The client will accept direct responsibility in respect of such claims.
Any unnoticed accident or damage to the vehicle may be interpreted as
negligence. This may result in a charge to the client.